Inquiries
concerning fees

Regarding invoice

This is your invoice.
Please pay by the due date.

Payment due date: Please pay by this date. Payment due date: Please pay by this date.

Regarding initial
payment

The initial invoice will be sent in a blue postcard.
Take this postcard to your local convenience store and pay at the cash register.

Payment due date: Please pay by this date. Payment due date: Please pay by this date.

Regarding payment if
your account was not
debited

If payment cannot be withdrawn from the bank account, a green postcard notice will be mailed to the customer.
Take this postcard to your local convenience store and pay at the cash register.

Payment due date: Please pay by this date. Payment due date: Please pay by this date.

FAQ

QOther

What payment options are available?

A

There are credit cards and bank account transfer payment methods.
If you would like to change method of payment, please apply either through the website under MyCommufa, or call the Commufa billing center at 0120-922-538. A specific form will be sent to you, so please fill in the form along with your personal signature stamp and return via mail.

QOther

Can I communicate through an interpreter?

A

As necessary, you can speak through an interpreter by calling 0120-218-919 or 0120-922-538.
[Supported Languages] English, Chinese, Korean, Spanish, Portuguese, Thai, Vietnamese, French and Tagalog.

QOther

When is the due date?

A

A bank deposit payment is due by the end of the month the invoice is issued.
An automatic bank transfer payment will be withdrawn on th 27th day each month.

QOther

Due to payment delay, the line was disconnected. I would like to pay as soon as possible, but I lost the deposit slip.

A

To confirm payment from the customer, please pay using the account payment transfer form mailed to you.
If the transfer form is not available, it will need to be reissued. Please contact the Commufa Billing Center at 0120-922-538.

If it is urgent to pay as soon as possible, an exception can be arranged by depositing the amount due to the following bank account. Should you choose this method, please make sure to contact the billing center at 0120-922-538 after the payment to ensure that the transaction has been completed. Please be advised, that transaction service charges will apply to the customer.

<<Payment Bank Account>>
Bank Name: Mitsubishi UFJ Bank
Branch Name: Nagoya Sales Department
Account Type: Savings Account
Account Number: 2967814
Account Name: Chubu Telecommunication K.K.
Sender Information: Enter the 10 digit customer ID number, and the name of account holder as filed. (e.g., 0123456789 Chubu Taro)

※If there is a limit to the number of characters that can be entered, enter the name up to the maximium number allowed.
※If your customer ID is less than 10 digits, enter zero at the beginning. (i.e., 000******* Chubu Taro)
※Please be advised that if the customer ID is entered incorrectly, we will not be able to confirm payment.
※Please make sure that the payment deposit amount is sufficient.

QOther

When will I receive the initial installation cost?

A

Initial Installation Costs

[Hikari Net]
*Contract handling charges: ¥700: billed the month following the service start date.
*Initial installation charges ¥25,000: billed the month following the service start date.

[Fiber Optics Telephone]
*Fiber Optics handling charges: ¥3,000.
*Phone number portability handling charges: billed the month following the completion of the phone number portability transition.

[Fiber Optics Television]
*Fiber Optics Television installation charges: ¥18,700: billed the month following the service start date.

QOther

Can you issue Hikari telephone detail usage statements of prior months?

A

We apologize that our system does not allow issuing statement details earlier than the month before.
You can review your detailed transaction of your account on the the website under MyCommufa.

QOther

Can I review details of my monthly invoice and telephone usages?

A

You can check your billing and call details after logging onto MyCommufa to review past usages.
Customers who wish to receive a written statement can access [Statement Mailing Services](¥200/month)
※Prices listed do not include consumption taxes, some exceptions may apply.